Who do I contact with questions?

Please email eleventhapparel@gmail.com and we will get back to you asap.

Do you have offline store?

Currently, we don’t have any. But sometimes we participate in some local events in Indonesia so stay tuned for our updates on our Instagram account.

Are your items ready stock?

Yes, all of our items are ready stock unless stated otherwise in the description.

Are your products self-manufactured?

Yes, they are. We designed and manufactured our products specifically for our brand.

I haven’t got my order or received any updates about my order for a couple of days. What should I do?

Please kindly send an email to us at eleventhapparel@gmail.com and we will try to help you as much as we can. Keep in mind that there are possibilities of delay because of the shipping courier.

I have received my package but unfortunately, there’s some defect in the product. What should I do?

We apologize for our mistake. Please email us atĀ eleventhapparel@gmail.com and we will give you instructions how to return the item to us and exchange it with a new one. All shippings will be paid by us (both returns and sending it back).

Can I return and exchange the items that I bought?

Yes, you can. However, returns and exchange should be done maximum 7 days after you have recived the package. The items that you are exchanging to has to be the same price or higher. Returns and exchange more than 7 days after you have received the package will not be accepted.

Can I get a refund?

Sorry, but we do not accept refunds. However, you can return and exchange items within 7 days after receiving your package.

Will you restock items that have sold out?

Currently, we don’t restock sold out items. But do keep in touch with us in case we do restock them.

Do you accept credit card as your payment?

We do accept credit card. Payment can be done through PayPal or bank transfer.

Do you ship worldwide?

Yes, we do ship worldwide. If you can’t find the ‘shipping outside of Indonesia’ option, please do contact us through email, Line, or WhatsApp and we will make an arrangement for you.